??未付款定单的催款模板（依照产品的本身@特%OCga8%色对描%17q49%写@内容举办修改）

Dear xxx,

We have got your order of XXXXXX.

But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc. please feel free to contact me.

After the payment is confirmed, I will process the order and ship it out as soon as possible.

Thanks!

02

查看到买家付款结束的定单后，给买家发送定单招认邮件，而且告诉估量发货时分

Hi, xxx,

Thank you for your payment for orders xxxxxxx.

We will be dispatching these items within the next 3 days.

If you have any questions or problems,contact us directly for help.

03

填写了发货告诉后告诉买家其时状况（定单号、发货单号、运送办法和发货日期）

Hello, xxx,

We are happy to tell you we have dispatched your order! You can track its progress with the following tracking number:xxxxxx.

You can also track the delivery of your order yourself here: www.xxxxx.com. It usually takes about 30 days for your order arrive, but as this is the shopping season, the logistics companies are very busy and some orders may takes lightly longer to arrive.

If you have any questions or problems, contact us directly for help.

04

跨过5天还未更新物流信息，让买家再等待

Dear xxx,

As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.

Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.

Thank you for your patience!

05

货品退回，换物流办法从头给买家发货，并耽搁收货时分

Hello, xxx,

Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.

Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:www.xxxxx.com.

We have also extended the time period for you to confirm delivery.

If you have any questions or problems, contact us directly for help.

06

长时分在途，招认是不是收到货品，削减买家未收到的忧虑

Hello, xxx,

If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!

Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.

If you have any questions or problems, contact us directly for help.

07

间隔招认收货超时还有1周，仍然未妥投，告诉买家物流的大致环境，而且告诉买家会给他耽搁收货时分，请买家不要提交纠缠

Hello, xxx,

We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.

If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!

Thanks!

08

客户投诉产品质量有疑问(暗示抱愧，并情愿一起处置疑问，承诺下次采办能给以扣头)，请依照定单实际环境举办更改

Dear xxx，

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.

But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.

Thanks for your understanding.

09

货品断货，举荐相同产品（主张大师实时把断货的产品下架）

Dear xxx,

We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to reco小妹end some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX. If there’s anything I can help with, please feel free to contact us.

Thanks!

10

扣头产品举荐

Dear xxx,

Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX %discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.

Thanks & Best regards!

11

买家议价（填写期望买家采办的件数和您所能供给的扣头）

Dear xxx,

Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX %discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know.

Thanks!

12

向买家举荐新品(圣诞节/新年等节日脱销产品举荐)

Dear xxx,

As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXX. Please click the following link to check them out XXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.

Thanks.

13

货品在海关

Hello, xxx,

We have checked the tracking information and found your package has now arrived at your country’s customs agency. Please let us know as soon as your order arrives at your delivery address. If your package experiences any delays at customs, please contact them tore solve any problems.

Thanks!

14

货品已处于签收情况，提示买家招认收货

Hello, xxx,

The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satisfactory delivery. If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!

Thanks!

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